Shipping & 
Back
Your Order in 6 Steps
Confirmation

01

Have you placed an order?

Congratulations!
You have received a confirmation email

Preparation

02

Alice GISSAT, our logistics and shipping manager based near Dijon, is responsible for preparing your package by hand

Follow-up

03

You will receive an email with your tracking number 

You'll be able to track its journey all the way to your home

Transportation

04

Your package will be handed over to the carrier 

You choose the shipping method (Colissimo or Mondial Relay)

Delivery

05

Depending on your choice, delivery will be in 2, 3, or 5 days (depending on your shipping method)

Your order will be processed within 24 hours

Done!

06

Your package has arrived: Please check that everything is in perfect condition

If this is not the case, please let us know within 14 days

Point to Note

Regarding the delivery of your order, please do not hesitate to let us know if you experience any issues with the delivery, and do not accept a package that arrives already open or damaged. Return it to the delivery person by refusing to sign the delivery receipt, and let us know about it by email at: nathalie@okoeurope.com

Back

Did you receive your order? That's great!


However, if one or more items do not meet your expectations, you may return them within 14 days of receiving your order.


To do this, simply follow the steps below:


  • Return the item(s) in their original packaging, new and unused
  • Please send us an email at info@okoeurope.com, notifying us of the return and including your name, the items being returned, the reason for the return, and the order number.
  • Please go to a post office and send the package back to us at the following address: ÖKO EUROPE, 25 chemin du Barra, 15000 AURILLAC – France
  • You will then receive an email from us confirming that we have received your return.
  • The refund will be automatically credited to your credit card (or bank account)
  • Please note that you will be responsible for the shipping costs for returns.
Back

Did you receive your order? That's great!


However, if one or more items do not meet your expectations, you may return them within 14 days of receiving your order.


To do this, simply follow the steps below:


  • Return the item(s) in their original packaging, new and unused
  • Please send us an email at nathalie@okoeurope.com, notifying us of the return and including your name, the items being returned, the reason for the return, and the order number.
  • Please go to a post office and send the package back to us at the following address: OKO EUROPE, ZONE ARTISANALE POUILLY BAS, 9 RUE DE L'ARTISANAT, 21560 COUTERNON – France
  • You will then receive an email from us confirming that we have received your return.
  • The refund will be automatically credited to your credit card (or bank account)
  • Please note that you will be responsible for the shipping costs for returns.

Any questions?