ÖKO: Filtration & Eco-responsible solutions

Delivery &

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Your order in 6 steps

Confirmation

Have you placed an order?

Congratulations!
You have received a confirmation email

Preparation

Alice GISSAT, our logistics and dispatch manager, based near Dijon, will prepare your parcel manually.

Follow-up

You will receive an e-mail with your tracking number

You can follow it all the way to your home

Transport

Your package will be forwarded to the carrier

This is chosen by you (Colissimo or Mondial Relay).

Delivery

Depending on your choice, delivery is D+2 or D+3 or D+5 (according to your delivery method).

Your order is processed within 24 hours

It's over!

Your parcel has arrived: Check that everything is in perfect condition

If not, please notify us within 14 days.

Point of attention

Please let us know if you have had any problems with the delivery of your order, and do not accept a parcel that has been opened or damaged. Return it to the letter carrier, refusing to sign the acknowledgement of receipt, and keep us informed by e-mail at: nathalie@okoeurope.com

Back

Have you received your order? That's great!

However, if one or more items do not meet your expectations, you can return them to us within 14 days of receiving your order.

To do this, simply follow the steps below:

Place the item(s) to be returned, new and unused, in their packaging.
Send us an e-mail to info@okoeurope.com, notifying us of a return and mentioning your name, the items returned, the cause and the order number.
Go to a post office and return the parcel to us at the following address: ÖKO EUROPE , 25 chemin du Barra 15000 AURILLAC - France
You will then receive an e-mail from us confirming that we have received your return.
Your credit card (or bank account) will be automatically refunded.
Please note that you will be responsible for return shipping costs.

Back

Have you received your order? That's great!

However, if one or more items do not meet your expectations, you can return them to us within 14 days of receiving your order.

To do this, simply follow the steps below:

Place the item(s) to be returned, new and unused, in their packaging.
Send us an e-mail to nathalie@okoeurope.com, notifying us of a return and mentioning your name, the items returned, the cause and the order number.
Go to a post office and return the parcel to us at the following address: OKO EUROPE, ZONE ARTISANALE POUILLY BAS, 9 RUE DE L ARTISANAT, 21560 COUTERNON - France
You will then receive an e-mail from us confirming that we have received your return.
Your credit card (or bank account) will be automatically refunded.
Please note that you will be responsible for return shipping costs.

Any questions?

24-hour shipping

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